What to Do When Words Get Ugly

In What to Do When Words Get Ugly communication expert Michael Sedler gives you practical strategies for identifying, counteracting, and responding graciously to gossip, criticism, and negative words. He’ll teach you how to:

• positively handle negative language
• reconcile with those who have spoken harm to you
• build others up by speaking life-giving words, even when you don't want to

Our words can profoundly hurt – or heal. We can all learn to build one another up – and stop words that hurt.